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LEAD Guidance Document 1. Introduction and Purpose

Introduction to LEAD – modified introduction and summary of contents The LEAD programme (Local Energy Advice Demonstrator) is led by the Department for Energy Security and Net Zero, working in partnership with the South West Net Zero Hub. This project ...

Overview of Customer Journey

LEAD Guidance Document 2. Customer Journey

OVERVIEW OF CUSTOMER JOURNEY LEAD CUSTOMER JOURNEY Process IDENTIFICATION Qualify LEAD leads (e.g. eligibility tool, referrals, community events) Create LEAD case in CRM/database system Add conte...

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LEAD Guidance Document 2. Customer Journey

Large Header 1 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus molestie ultrices magna rutrum pellentesque. Sed malesuada vulputate sollicitudin. Vestibulum convallis magna eu feugiat rhoncus. Proin accumsan, enim a feugiat vehicula, ...

Changes needed

LEAD Guidance Document

Date Who and Details Status 22/4/24 Team - How can we add new comments Looks like they can be done on a page but perhaps not on a chapter Awaiting guidance from Tom 30/4/24 Add a comment to any page that needs deleting to this effect ...

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