New Page
The table below lays out the various key delivery roles and their basic purpose. As relevant reference is made back to the customer journey above; and the Appendix number provided for the more detailed info including role description, qualifications and accreditations required can be found.
| Role | Description | Service provided | |
|
Retrofit Advisor (RAd) |
Deliver retrofit advice to clients and householders during LEAD home visits |
• Initial contact with HO including pre-visit telephone call • Meeting with the HO in the first instance during the LEAD home visit • Produce a post-visit report with recommendations including grants • Educating and informing HOs in what they can expect from other retrofit professionals and the type of measures that could be appropriate • Assisting HO’s in evaluating which measures may or may not be suitable for their home use, lifestyle, budget or physical dwelling • Offer Whole House Plan service to able-to pay clients |
|