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GDPR
8. GDPR LEAD Consortium Data Protection Policy 1. Purpose The purpose of this policy is t...
Training Matrix
Retrofit Advisors (RAds) will be expected to log their training in a manor which is similar to th...
Annex XXXX: Example Health and Safety Risk Assessment Questionnaire
HEALTH AND SAFETY RISK ASSESSMENT QUESTIONAIRE Risk assessment conducted by: ...
Annex XXXX: Common Health And Safety Risks and Relevant Regulations
Common Health and Safety risks and relevant regulations: Health and safety at work act 1974 ...
Health and Safety
HEALTH AND SAFETY Introduction This section outlines the basic minimum health and safety ...
Process Management - Phase 1
Summary Phase 1 Process: Identify & qualify lead Book pre-visit with customer Home visit com...
Overview of Customer Journey
OVERVIEW OF CUSTOMER JOURNEY LEAD CUSTOMER JOURNEY Process IDENTIFICATION ...
Pre-visit telephone questionnaire template
Below is a template for a pre-visit questionnaire that can be done over the phone. Whilst all LE...
Proving competence
This guidance document should be followed in relation to every type of work and every trade an...
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Complaints
8. How to leave feedback or complain about the Local Energy Advice Demonstrator project (...
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Legal Compliance around Contracts and Agreements with Consumers
7.1 Legal Compliance This section covers the main laws partnership members need to comply with ...
Insurance Arrangements Overview
Partner organisations are expected to have appropriate insurance arrangements in place. These...
Changes needed
Date Who and Details Status 22/4/24 Team - How can we add new comments Looks lik...
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Introduction to LEAD – modified introduction and summary of contents The LEAD programme (...
Process Management - Phase 2
Phase 2 Process Summary: Assign a Retrofit Assessor to the client & arrange date for home...
Job Roles
Summary The table below lays out the various key delivery roles and their basic purpose. As rele...
Supporting Document XXXX
Supporting Document XXXX - Installer Checklist
Installers (Non-renewable measures) Minimum Requirements Qualification...